"The strength of Genesis has been flexibility, quality of feedback and working closely with the team."

Telephone Mystery Shopping, Email Mystery Shopping and Telephone Skills Training

Welcome to our website.

Does your telephony team project a positive, welcoming image?

Understanding what your customer experiences when they contact your organisation is key to growth and development.

First Impressions Count !

Genesis Communications provide a range of telephone mystery shopping services to help ensure your team have the right telephone skills to create a positive first impression:

We will provide you with a tailor-made package to help your team stand out from the crowd.

To find out more about our range of services including telephone mystery shopping, email mystery shopping and telephone skills training, contact us on: 01525 851171 or email us on: mail@genesiscommunications.co.uk

Thank you for visiting our site.

Andrew Meadows
Managing Director