"I wanted to provide training for my switchboard staff…the remote monitoring that Genesis provided fitted the bill perfectly. The hard copy of the reports is invaluable and staff look forward to receiving these. The CD recording is a great training tool."
Telephone Skills Training

Telephone Skills Training

The Genesis training and coaching methods are designed to cater to each individual, so they can reach personal goals and targets. In addition, we focus on the sense of the team collective, stressing the importance of projecting a positive corporate image and service.

We stress understanding. To understand the reasoning ‘why’ enables real personal and team development.

Our telephone skills training is practical and involving, not theoretical and detached.

The telephone training can be conducted using our ‘in-house’ courses, or, as is popular, as part of a longer-term Telephone Mystery Shopping programme.

The Result?

• More focused individuals

• A greater understanding of the needs of the caller

• Better motivated team

• Improved organisational image

Contact us today, we can provide the level of telephone skills training your company requires.