"The feedback, monitoring and training we have received from Genesis has been invaluable in helping the team focus on improving our customer service."

Genesis Communications is a company specialising in Telephone Mystery Shopping, Telephone Skills Training, Market Research, Telephone Communication Skills Training and on-going Telephone Mystery Shopping

Formed in 1989, we have now worked with hundreds of organisations throughout the UK, enabling us to become a market leader in our field.

We now operate extensively in both Private and Public sectors.

All our services can be used independently, or combined to give total quality solutions to your needs.

Contact us today so we assist you with your Telephone Mystery Shopping, Telephone Skills Training and Market Research requirements.