"The strength of Genesis has been flexibility, quality of feedback and working closely with the team."
"The feedback, monitoring and training we have received from Genesis has been invaluable in helping the switchboard team focus on improving our service to our customers."
"I wanted to provide training for my switchboard staff and was concerned as you cannot package off the team together. The remote monitoring that Genesis provided fitted the bill perfectly. The hard copy of the reports is invaluable and the staff look forward to receiving these. The CD recording is a great training tool."
"We have been working in partnership with Genesis for four year. We were impressed by their straight forward approach, value for money and an ability to benchmark us against public and private sector organisations. The information Genesis has provided has supported investment in new telephone systems, training for staff, the addressing of poor performance and is now helping us to restructure the way we provide customer service through our new customer contact centre."
"The Genesis call monitoring service, with its user friendly online review system, has been a key factor in ensuring our switchboard consistently operates to its optimum ability and provides quality customer service"
"We have found the Genesis Telephone Assessment service an invaluable recruitment tool which has enabled us to make better informed decisions. This has resulted in excellent customer service levels for our clients, lower staff turnover and ultimately cost savings."